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Desktop Support Representative

Description:
The Desktop Support Specialist is responsible for providing efficient and timely technical support to internal users, ensuring the smooth operation of the firm's IT systems. This role requires a combination of technical expertise, excellent communication skills, and the ability to collaborate effectively within a team environment. The ideal candidate will be proactive, solution-oriented, and capable of handling a variety of technical issues with a focus on delivering exceptional customer service.

We currently work in a hybrid environment and you will be expected to be in the office at least 3 days a week on a set schedule.

Responsibilities:
Technical Support

  • Provide first-level technical support to end-users, addressing hardware and software issues promptly. Assists end-users in resolving problems and answering questions, forwarding unresolved requests/problems to second level technical support.
  • Troubleshoot and resolve technical problems related to desktops, laptops, printers, software applications, and other peripherals.

Help Desk Operations

  • Efficiently manage help desk tickets, ensuring accurate documentation of issues and resolutions.
  • Prioritize and escalate tickets as needed.

Customer Service

  • Interact with end-users in a professional and courteous manner, ensuring a positive customer experience.
  • Communicate technical information in a clear and understandable manner to non-technical users.

Team Collaboration

  • Work collaboratively with other members of the IT team to resolve complex issues and share knowledge.
  • Participate in team meetings and contribute to the overall improvement of IT support processes.

Training and Documentation

  • Create and update user documentation for common technical issues and resolutions.
  • Provide basic training to end-users on IT tools and applications.

Problem Solving

  • Analyze and diagnose technical issues, implementing effective solutions in a timely manner.
  • Proactively identify trends and patterns in technical problems and propose preventive measures.

Qualifications:

  • Associate's degree in Information Technology, Computer Science, or equivalent experience preferred.
  • Minimum of 2 years of experience in a help desk or technical support role.
  • Proficient in troubleshooting Windows and Microsoft Office applications.
  • Basic understanding of networking concepts and protocols.
  • Experience with remote desktop support tools.
  • Familiarity with law firm-specific applications and workflows is a plus.
  • Experience in a virtual desktop (VDI) environment is a plus.

Interested candidates should submit a resume via email to debra.hartfiel@maslon.com

DISCLAIMER

Thank you for your interest in contacting us by email.

Please do not submit any confidential information to Maslon via email on this website. By communicating with us we are not establishing an attorney-client relationship, and information you submit will not be protected by the attorney-client privilege and cannot be treated as confidential. A client relationship will not be formed until we have entered into a formal agreement. You should also be aware that we may currently represent parties whose interests may be adverse to yours, and we reserve the right to continue to represent them notwithstanding any communication we receive from you.

If you would like to discuss possible representation, please call one of our attorneys directly or use our general line (p 612.672.8200). We can then fully discuss our intake procedures and, if appropriate, introduce you to an attorney suited to assist with your matter. Alternatively, you may send us an email containing a general inquiry subject to these terms.

If you accept the terms of this notice and would like to send an email, click on the "Accept" button below. Otherwise, please click "Decline."

MEDIA INQUIRIES

We welcome the opportunity to assist you with your media inquiry. To ensure we do so properly and promptly, please feel free to contact our representative below directly by phone or via the email option provided. We look forward to hearing from you.

Emily Gurnon, Marketing Communications Manager | Office: 612.672.8251 | Mobile: 651.785.3616

EMAIL DISCLAIMER

This email is intended for use by members of the media only.

Please do not submit any confidential information to Maslon via email on this website. By communicating with us we are not establishing an attorney-client relationship, and information you submit will not be protected by the attorney-client privilege and cannot be treated as confidential. A client relationship will not be formed until we have entered into a formal agreement. You should also be aware that we may currently represent parties whose interests may be adverse to yours, and we reserve the right to continue to represent them notwithstanding any communication we receive from you.

If you would like to discuss possible representation, please call one of our attorneys directly or use our general line (p 612.672.8200). We can then fully discuss our intake procedures and, if appropriate, introduce you to an attorney suited to assist with your matter. Alternatively, you may send an email containing a general inquiry subject to these terms.

If you are a member of the media, accept the terms of this notice, and would like to send an email, click on the "Accept" button below. Otherwise, please click "Decline."